My Three Bro’s: Great Customer Service in the 21st Century

Frequent readers will remember my previous post about my Squirrel Buster bird feeder’s unfortunate encounter with a hungry bear.  It was fun to write and share.  I never expected much to come from it except some cute comments and sympathy.  So, imagine my surprise when I received a comment on my website from the Customer Service Department of Brome Bird Care, the manufacturer of the Squirrel Busters, asking if I needed a replacement tube.

Replacement tube on the left. Bear-mauled tube on the right.

Replacement tube on the left. Bear-mauled tube on the right.

It had been my plan to order a replacement tube but I had not yet gotten around to it.  I was still in shock that something could come along and so efficiently maul something so innocuous.

I replied that I had not yet done so and fully expected to receive an email with a direct link to their parts department. Instead I received this reply:

Alice,

Normally bear damage is not covered by your warranty. However, as a goodwill gesture, we will send a seed tube free of shipping/replacement charges.  Please provide us with your address. Thank you for your interest in  our product.

Well, hot dang, that is just a nice thing to do, don’t you think? In an age that seems to be spinning out of control with companies doing every last thing they possibly can to extract yet another few pennies from the consumer, here is a company that has a true Customer Care Department.

A few days later the tube arrived and it was a simple matter of swapping out the damaged tube for the new one.  Brome also sent a new top, which I would not of thought to order.  The old one looked fine but I discovered it would not attach properly because of a slight bend in the hanging rod.  Brome obviously has more experience with this than I.

The repaired Super Squirrel Buster on the left, Classic, and Standard.

The repaired Super Squirrel Buster on the left, Classic, and Standard.

So a heartfelt “Thank You” to Brome Bird Care.  I love your products.  I have had the Classic Squirrel Buster for at least five years, maybe more.  Here is a picture of My Three Bro’s, all filled and ready to go.  It is particularly nice to have the Super model back in business.  It is fledging season here and the feeders are packed with nervous young birds learning to make their way in the world.  They are eating like all children do…incessantly.  Having the Super Brome back in service means a little less work for me in terms of keeping up.

And also “Thank You” to Maureen McKinnon, Customer Care Manager at Brome, for reaching out to me with a little help from Google Alerts.  The 21st Century has given us so many new tools that can be used in so many ways — some good and some bad.  For those unfamiliar with Google Alerts, they allow an individual to set a specific phrase or topic of interest and receive notifications of any new activity on the Web that relate to the topic.  It is a great tool that I often use.

The birds of the air may never sow or reap but manufacturers do and I think Brome will continue to reap goodwill and loyal customers because they 1) make great products, and 2) they care.  The only one who loses is the squirrel.  ❧

 

Squirrel Buster, Yes! Bear Buster, No!

 

 

IMG_0727Back in North Carolina, getting a late start on the summer season but better late than never.

This return to our summer place was made extra easy because my sister arrived the day before I did and had the house open, the refrigerator stocked, and my bed made.  How cool is that!

As I got settled into things I realized that the large Squirrel Buster bird feeder I had bought last summer was missing.  I also had a very bent hanging rod.  These two things were a mystery because I knew I had put away all my feeders.  And the I remembered getting a text from my neighbor who thought I was arriving in late April and told me she had checked the house and filled the bird feeder for me.

It occurred to me that something took the feeder…something big!

IMG_0726I found the feeder down the hill in the woods and if a squirrel did this to my feeder it may be time to head south again!  🙂

No, the answer is clearly a bear.  One that saw an opportunity and, literally, grabbed it.  With no people, lights or dogs the feeder was easy pickings, just pull it off that pesky hook and away he went.

The feeder is repairable and, yes, I will continue to feed my fine feathered friends.  But feeders will be locked up tight as long as the house is empty.  Sorry bears.  ❧

New Zealand Memories

Too long between posts here.  My bad.  I love posting on Alice’s Wanderland and have been annoyed with myself for not getting here more often.  But that’s a waste of time. Best to move on and get my life re-adjusted so that I have time again for this labor of love.

For a while I tried to post some new image or video every time.  But the fact is, I have a lot of old photos and videos that also deserve posting.  And I have come to realize that blogs give us a chance, paraphrasing Paul Simon, to preserve our memories because, increasingly, they are all that is left.  Like most people these days I have so many pictures and tapes.  I can’t post them all but this discipline of a blog forces me to choose the best.  I can share AND have a spot where I know my memories are safe from cluttered hard drives and paper stacks.

Today’s post is one of my all time favorites.  It is a short video (5 minutes) that I put together following my trip to New Zealand in 2006.  The pictures are all mine.  The music is from an electronic group called AeTopus.  On their website it is said, “With subtle, pastoral elegance, AeTopus reveals a world that is simultaneously foreign and familiar – an aural mosaic rich in spiritual contemplation, seasonal variance, and ancient ritual.”  That is a perfect description of their song “Psychic Slumber.”  It is also a perfect description of New Zealand.

October in New Zealand is equivalent to April in the Northern Hemisphere.  It is spring.  So we saw flowers and snow, waterfalls galore and lots of baby lambs.  And we saw penguins, in the wild, following a rather harrowing hike through trees and streams…in the pouring rain.  It was cold.  I have rarely been so ecstatic.  When you see the final image of the video you might understand what I mean.❧

 

 

Image #275 – Black Crow

Image #275

This young crow was giving me the eye recently… and a handsome eye it is.  There is a family of crows that lives nearby and visits the yard frequently. They have really been enjoying my apples. I find half-devoured apples all over the lawn, clearly picked at by large birds and I have witnessed them pecking away with great gusto. Why not? It’s apple season for sure. ❧